Our Terms & Conditions

Terms of Service

Please read these Terms carefully before using our website or services.

1. Introduction and Acceptance of Terms

Welcome to Elite Prime Services

Welcome to Elite Prime Services ("EPS," "we," "us," or "our").

Elite Prime Services is a Maryland-based business providing administrative assistance, publishing services, pen-pal advertising, printing, mailing, digital services, and other approved services to incarcerated individuals, their authorized representatives, and members of the general public.

These Terms of Service govern the use of our website, service requests, payments, publishing programs, memberships, and related offerings.

By purchasing a service, submitting a request, or entering into an agreement with EPS, you agree to these Terms and any applicable signed service agreement.

Our Privacy Policy also applies to the collection and handling of personal information.

Effective Date

October 13, 2026

2. Eligibility

Age and Authorization

Age Requirement

Customers must be at least 18 years of age or otherwise legally authorized to enter into a binding agreement.

Authorized Purchases

Individuals purchasing services on behalf of another person represent that they have the necessary authorization.

Right to Decline

EPS reserves the right to decline requests that fall outside its approved services, violate applicable laws, or conflict with correctional facility requirements.

3. Services Provided

Our Services

EPS may offer:

Administrative assistance and document preparation
Editing, formatting, and cover design
Internet research and information requests
AI-assisted manuscript development
Printing, copying, and mailing services
Publishing platform assistance
Pen-pal advertising and profile management
Website development and digital services
Book publishing and manuscript preparation
Other services expressly approved by EPS

Services are limited to those described in the applicable service listing, approved quote, or signed agreement.

EPS does not provide legal representation, legal advice, investment advice, unauthorized communications, or services prohibited by law.

4. Services for Incarcerated Clients

Important Information

Approved Services

EPS provides approved services to incarcerated individuals, subject to institutional policies and applicable law.

Customer Responsibility

Customers are responsible for ensuring that their requests and submitted materials comply with their correctional facility's requirements.

No Guarantees

EPS cannot guarantee that correctional institutions will accept correspondence, publications, packages, payments, or other materials.

Possible Delays

Facility restrictions, mailroom processing, institutional decisions, and postal delays may affect delivery.

EPS will not knowingly assist with unlawful activity or attempts to circumvent correctional security requirements.

5. Pen-Pal Advertising and Profiles

Pen-Pal Services & Responsibilities

EPS offers approved pen-pal advertising and profile services.

No Relationship Guarantees

EPS is not a dating agency and does not guarantee friendships, relationships, correspondence, or responses.

Profile Information

Profile information is supplied by clients or authorized representatives and may not be independently verified.

Profile Authorization

Clients authorize EPS to display approved information, photographs, and descriptions in accordance with the purchased service.

Profile Review & Removal

EPS may reject or remove profiles containing fraudulent, unlawful, misleading, or prohibited content.

Personal Responsibility & Safety

Participants are responsible for their own communications, decisions, and personal safety.

6. Publishing Services

Publishing Packages

EPS provides publishing assistance to incarcerated and non-incarcerated authors.

Services may include manuscript preparation, typing, editing, interior formatting, cover design, eBook preparation, publication assistance, and related services.

Standard Package

$750

Up to 30,000 words

Elite Package

$950

Up to 50,000 words

Prime Package

$1,100

Up to 65,000 words

Custom Publishing

Individual
Written Quote

The specific services included in each package are determined by the published package description and the customer's approved quote or agreement.

Additional manuscript work, specialized formatting, extensive revisions, or services exceeding the approved scope require a separate written quote and authorization.

EPS may update future package prices, but already accepted agreements remain subject to their agreed pricing unless lawfully modified.

7. Manuscript Requirements

Manuscript Guidelines

Required Materials

Authors must provide the materials, information, instructions, and approvals necessary to complete their projects.

Separate Services

Editing, typing, manuscript development, and formatting are separate services unless expressly included in the purchased package.

Word Limits

Manuscripts exceeding the selected package's word limit may require an additional charge or package adjustment.

Scope Approval

Requests exceeding the approved scope must be reviewed and authorized by management before additional work is performed.

Author Responsibility

Authors are responsible for checking the accuracy, legality, and completeness of their manuscripts.

8. AI-Assisted Publishing

AI-Assisted Publishing Guidelines

Approved AI Services

EPS may provide approved AI-assisted manuscript development, drafting, editing, rewriting, and other related services.

Client Authorization

Clients will be informed when AI-generated content is included in their project and must authorize that service.

Final Manuscript Approval

Authors are responsible for reviewing and approving the final manuscript.

No Guarantees

EPS does not guarantee the accuracy, originality, copyright eligibility, or publication approval of AI-generated material.

Publishing Platform Compliance

EPS and the author must comply with applicable publishing-platform requirements, including disclosure of AI-generated materials where required.

Third-Party Technology

EPS may use approved third-party technologies to complete these services, consistent with the Privacy Policy and applicable author permissions.

9. Copyright and Author Ownership

Protecting Authors' Creative Rights

Author Ownership

Authors retain ownership of the original manuscripts and creative materials they lawfully own.

No Ownership Transfer

EPS does not acquire ownership of an author's original manuscript merely by providing publishing services.

Limited Service Permission

Authors grant EPS limited permission to access, reproduce, edit, format, and prepare submitted materials as necessary to fulfill the contracted services.

Creative Deliverables

Ownership and permitted uses of commissioned cover designs, stock images, licensed artwork, and other newly created deliverables will be determined by the applicable written agreement.

Third-Party Permissions

Authors must obtain appropriate permission for third-party copyrighted materials.

Intellectual Property Compliance

EPS may reject material that reasonably appears to violate intellectual property rights or applicable laws.

10. Royalties and Publishing Accounts

Royalty Management & Author Accounts

Incarcerated Authors

Books for incarcerated authors may be published through EPS-managed publishing and distribution accounts.

EPS receives applicable publishing royalties on behalf of the author and records the amounts attributable to each author.

General-Public Authors

General-public authors are expected to establish and maintain their own publishing and distribution accounts.

Royalties are received and managed directly by the author through the applicable platform.

EPS does not collect or retain a percentage of general-public author royalties as compensation for its standard publishing assistance.

Monthly Royalty Distribution

Royalties received by EPS are distributed to the respective authors on a monthly basis according to the signed publishing agreement, platform payment schedules, applicable deductions, and approved payment instructions.

Accounting & Author Ownership

EPS will maintain accounting records of royalties received, authorized deductions, payments made, and outstanding author balances.

EPS does not claim ownership of an author's original manuscript solely because it administers publishing royalties.

11. Proofs, Revisions, and Publication Approval

Review & Publication Approval

Manuscript Proofs

Authors will receive proofs and revision opportunities according to their selected package and signed agreement.

Revisions Outside the Scope

Revisions outside the agreed scope may require additional fees.

Final Material Review

Authors must review and approve final manuscripts, covers, and other publication materials.

Publication Authorization

Documented author approval or other valid authorization is required before EPS submits a book for publication.

Post-Approval Changes

Changes requested after final approval may incur additional charges.

Correction of Verified Errors

EPS will make reasonable efforts to correct verified errors attributable to its work, consistent with the agreement and applicable law.

12. Payments and Fees

Payment Information

Payment Requirements

Payment is required according to the applicable service listing, approved quote, invoice, or agreement.

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Accepted Payment Methods

EPS may accept approved electronic payments, credit or debit cards, money orders, or other authorized methods.

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Postage Stamps

Where permitted by EPS, postage stamps may be accepted for specifically approved transactions.

Publishing Payment Terms

Deposits, payment installments, balances, and deadlines for publishing projects are stated in the written agreement.

Unpaid Balances

EPS may suspend work for unpaid balances, subject to applicable law and contractual requirements.

Additional Charges

Charges outside an agreed scope require customer authorization before work begins.

13. Refunds, Cancellations, and Account Credits

Refund & Cancellation Policy

General Policy

All sales are final. EPS generally does not offer monetary refunds or account credits for customer-requested cancellations, changes of mind, or decisions not to proceed with a purchased service.

This policy is subject to applicable law, the agreed service terms, and the exceptions described below.

Customer Cancellations

Customers who voluntarily cancel a service are not automatically entitled to a refund or account credit.

Any statutory cancellation or refund rights will be honored.

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Completed Services

Services completed in accordance with the approved agreement are generally nonrefundable.

Customer dissatisfaction alone does not automatically establish entitlement to a refund or credit. However, customers may request review of defective, incomplete, or incorrectly performed services.

EPS Errors and Uncompleted Work

When EPS is responsible for an error, fails to complete an agreed service, or cannot fulfill a purchased service, management will review the circumstances.

Depending on the circumstances and applicable law, EPS may:

Correct the error at no additional charge.
Complete the outstanding service.
Issue an approved account credit for eligible work not performed.
Issue a full or prorated monetary refund when legally required or otherwise approved.

Any calculation for partially completed work will be based on the agreement, documented work performed, deliverables provided, authorized expenses, and applicable legal requirements.

Monetary Refund Exceptions

Monetary refunds are issued only in limited circumstances, including when EPS cannot perform an agreed service, an incorrect payment requires reimbursement, management approves an exception, or applicable law requires a refund.

A legally required monetary refund will not be replaced by an account credit without lawful authorization.

Account Credits

Account credits are issued only when authorized by EPS management or otherwise required as an applicable remedy.

Eligible credits may be used toward approved future EPS services.

EPS's preferred redemption period is twelve (12) months from issuance, but this period applies only when legally permissible.

Credits qualifying for longer protection under applicable gift-certificate, stored-value, or consumer-protection laws remain valid for the legally required period.

EPS will not impose inactivity or maintenance fees on credits.

The credit amount, issuance date, applicable expiration date, and terms will be recorded and communicated to the client.

Credits are not transferable without EPS approval and are not redeemable for cash except where required by law or approved by management.

Refund and Credit Requests

Requests must be submitted through an approved EPS communication channel with sufficient information to identify the customer, transaction, and concern.

Management will review the request and communicate the determination.

Nothing in this section waives any consumer protection, refund, chargeback, or contractual remedy that cannot lawfully be waived.

14. Processing and Completion Times

Service Timelines

Factors Affecting Completion

Completion estimates vary by service, project complexity, materials received, payment status, staffing, institutional restrictions, and third-party processing.

Reasonable Completion Efforts

EPS will make reasonable efforts to complete services within the communicated timeframe.

Estimated Dates

Estimated completion dates are not guaranteed unless expressly stated in a written agreement.

Delay Notifications

EPS will make reasonable efforts to notify affected customers of significant delays.

15. Customer Responsibilities

Your Responsibilities

Customers agree to:

Accurate Information

Provide truthful and accurate information.

Authorized Requests

Submit only authorized service requests.

Permitted Materials

Provide materials they own or are permitted to use.

Compliance

Comply with applicable correctional rules and laws.

Required Payments

Make required payments.

Timely Approval

Review proofs and approve deliverables promptly.

Respectful Communication

Treat EPS employees and representatives respectfully.

Appropriate Conduct

Refrain from fraudulent, threatening, abusive, or unlawful conduct.

EPS may decline, suspend, or terminate services when materially necessary because of policy violations, subject to contractual obligations and applicable law.

16. Privacy and Confidentiality

Protecting Your Information

Information Collection

EPS collects and processes information necessary to provide approved services.

Authorized Access

Information may be accessed by authorized employees, contractors, service providers, and publishing platforms when necessary to fulfill customer requests.

Privacy Policy

Personal information is handled according to our Privacy Policy.

Unpublished Manuscripts

EPS will not intentionally disclose unpublished manuscripts publicly without appropriate authorization.

Read our Privacy Policy for more information.

17. Third-Party Platforms

External Services & Platforms

Third-Party Providers

EPS may use third-party payment processors, publishers, technology providers, mailing services, and business-management systems.

Separate Terms

These providers may have separate terms and privacy policies.

Responsibilities

EPS is not responsible for third-party decisions outside its reasonable control, but remains responsible for its own obligations under the applicable agreement and law.

18. Website and Intellectual Property

Website Ownership & Rights

EPS Intellectual Property

The EPS business name, logo, website content, original company materials, and proprietary designs belong to EPS or their respective licensors.

Unauthorized Use

Unauthorized reproduction, distribution, or commercial use is prohibited.

Customer Ownership

This section does not transfer ownership of customer-owned manuscripts or creative works to EPS.

19. Prohibited Activities

Activities Not Permitted

Customers and visitors may not use EPS services to:

Fraud & Illegal Activities

Commit fraud or illegal activities.

Institutional Restrictions

Circumvent correctional institution restrictions.

Harassment

Harass or threaten others.

Copyright Violations

Submit unauthorized copyrighted materials.

Unauthorized System Access

Gain unauthorized access to business systems.

Information Misuse

Misuse customer or employee information.

Malicious Software

Distribute malicious software.

Website Interference

Interfere with normal website operations.

EPS may take reasonable action to prevent misuse.

20. Service Disclaimers

Service Expectations & Limitations

Professional Standards

EPS provides services according to the applicable agreement and reasonable professional standards.

No Guaranteed Outcomes

Except as expressly agreed or legally required, EPS does not guarantee specific results, commercial success, distribution-platform approval, correspondence responses, or uninterrupted third-party services.

Legal Protections

Nothing in these Terms excludes legal duties or consumer protections that cannot be waived.

21. Limitation of Liability

Understanding Liability

Indirect or Consequential Losses

To the extent permitted by applicable law, EPS will not be responsible for indirect or consequential losses resulting from circumstances outside its reasonable control.

Protected Legal Remedies

Any limitation of liability will not apply to liability that cannot legally be limited, including circumstances involving legally protected consumer remedies.

Project-Specific Agreements

Any project-specific limitations must be consistent with the signed agreement and applicable law.

22. Complaints and Dispute Resolution

Resolving Concerns

Contact EPS

Customers are encouraged to contact EPS directly regarding concerns about services, billing, publishing, or contractual obligations.

Complaint Review

EPS will make reasonable efforts to review complaints and resolve disputes fairly.

Governing Law

These Terms are governed by the laws of the State of Maryland, except where mandatory applicable law requires otherwise.

Legal Proceedings

Legal proceedings must be brought in a court with proper jurisdiction and venue under applicable law.

Nothing in these Terms restricts nonwaivable legal rights.

23. Changes to Terms

Updates to Our Terms

Policy Revisions

EPS may revise these Terms to reflect changes in services, operations, or legal requirements.

Website Updates

Updated terms will be posted on the website with a revised effective date.

Future Application

Changes will apply prospectively unless otherwise legally agreed.

Existing Agreements

Existing signed agreements remain governed by their applicable terms unless lawfully modified.

24. General Provisions

Additional Terms

Severability

If any provision is held unenforceable, the remaining terms continue to apply where legally permissible.

No Permanent Waiver

Failure to enforce a provision does not constitute a permanent waiver.

Signed Agreements

The applicable signed service or publishing agreement supplements these Terms. If a project-specific signed agreement conflicts with a general provision, the signed agreement controls for that project, subject to applicable law.

25. Contact Information